If a copy of your logo needs to be provided, it must be either a raster or vector file type depending on what is needed. A Raster file (either .jpeg, .tif, .gif, .png, or .bmp) can be provided for any logo that will be used for an overlay. This cannot be used for any engraving of your logo. If your logo will be engraved, a Vector file (either .eps, .ai, .svg, and some .pdf’s) must be provided. See the Logo Artwork Standards sheet for more information.
We manufacture and sell direct to ensure you receive the best prices. Additionally, we provide direct service to the end user due to the customized nature of our product. However, we do work with designers, architects and other firms as well as certain distributors.
The majority of our products are built and shipped from our headquarters/manufacturing facility located in Sussex, WI, USA. We also drop ship select products from other locations around the country.
Depending on the size of your order and the capabilities of your receiving location, different delivery options may be necessary. Please check with your shipping/receiving department to confirm if their facility can handle such a shipment – If a formal loading dock is not accessible, a forklift or liftgate will be needed. Other additional options are available (driver assistance, delivery appointment, limited access delivery, etc) for additional costs. Please contact us if you need more information.
While our plastic is virtually maintenance-free, there will inevitably be times you’ll want to tidy it up. Simply wet a rag with a mild detergent and wipe it clean (we recommend SimpleGreen(R), available at most hardware stores). If there’s dirt caught in the faux-grain edges of the material or in any engraved section, use a plastic bristle stiff brush to free up the residue and wipe clean. For more heavy-duty cleaning, to remove permanent marker for instance, try Miracle Solution. See Plastic Maintenance on our Maintenance Instructions sheet for more information.
Depending on where the product is placed will determine the frequency the resin will need to be cleaned. To clean the resin, we recommend using warm water and mild dish soap (we recommend using SimpleGreen). Please see Care Of Resin on our Maintenance Instructions sheet for more information.
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